Frequently Asked Questions

  • Does KCH offer electronic tracking on all shipments?
    • Yes, we can provide MacroPoint tracking services.
  • Can customers track their own freight?
    • For expedited loads, customers are able to do their own tracking.
  • Can customers get late-night tracking updates?
    • Yes. KCH logistics coordinators are accessible 24/7.
  • I need to schedule a shipment to pick up after hours. Who do I contact?
    • The best thing to do is to send an email to chatops@kchtrans.com or call 770-962-6829.
  • Does KCH offer LTL services?
    • Yes, we can do LTL and partial loads.
  • Is KCH just a brokerage or do you have your own trucks?
    • We have about 100 of our own KCH trucks.
  • Where are KCH offices located?
    • Chattnooga, TN, Woodstock, GA, Nashville, TN, Charlotte, NC, and our trucking HQ in Atlanta, GA.
  • Does KCH handle produce?
    • Yes, we have many experienced associates who deal with produce every day.
  • How do I get an over dimensional quote?
    • Send an email to info@kchtrans.com or click the button below!