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Competencies:

• Proficient in Microsoft Excel, Word, and Outlook
• Ability to manage multiple sources of information and make independent and timely decisions
• Strong verbal and written communication skills
• Detail-oriented and accurate
• Team-oriented – collaborates well in a group and contributes to reaching shared goals
• Solution drove – Identifies and problem solves through high volume work-load with urgency
• Ability to prioritize multiple tasks effectively
• Strong relationship-building skills
• Strong customer advocacy skills
• Ability to analyze customer/carrier/order trends pertaining to a specific account
• Change Management – communicates changes effectively; builds commitment and overcomes resistance.
• Ability to identify, suggest and implement process improvements

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements

listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to

enable individuals with disabilities to perform essential functions.

Education/Experience:

• High School Diploma (College Preferred but not required)
• Logistics Experience 0-2 years
• Sales Experience (preferred but not required)

Language Ability:

Ability to comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of Terra Worldwide Logistics.

Math Ability:

Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.

Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

Microsoft Office (Word, Excel, PowerPoint, Access, Publisher, Outlook, Internet Explorer)

Certificates and Licenses:

None

Supervisory Responsibilities:

This position will not have any direct reports.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, smartphones, photocopiers, and filing cabinets.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This is largely a sedentary role; however, the employee is frequently required to stand; walk; and reach with hands and arms.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.

Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.