Logistics Operations Rep

Duties / Responsibilites

· Responsible for daily execution of domestic surface transportation processing inclusive of, but not limited to:

· Shipment planning and coordination

· Administration and execution of the booking tendering process

· Shipment track and tracing, along with exception management

· Proof of Delivery

· Commercial document assembly and dispatch, per client requirements

· Robust communication of status updates to internal team and clients

· Ensure accurate and timely data entry into the KCH operating platform

· Procure reliable carriers and negotiate the best rates and service

· Develop, sustain domestic surface process flow, operating procedures, and scopes of work for designated clients

· Maintain Company domestic transportation KPI’s performance standards and support of continuous improvement

· Fiscal management support, inclusive of invoicing administration, account payables and receivables

· Handle urgent situations such as the need to recover truck, freight, or driver, traffic, weather conditions or other unforeseen circumstances that may prevent on-time delivery

· Work with transportation providers and freight payment team to ensure proper accessorial cost and flows

· Oversee and administration of damage and loss claims

· Assists in troubleshooting and resolving safety, service, and operational issues

· Adherence to customer and company policies, TERP procedures, along with internal controls designed to ensure compliance with all HSE / DOT related regulations or guidelines

– Contribute to an unmatched company culture


· Problem Solving

· Customer Service

· Professionalism

· Detailed, Accurate and Efficient

· Verbal & Written Communication

· Dependability and Initiative

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