Domestic Supply Chain Ops

Duties / Responsibilites

  • Responsible for daily execution of domestic surface transportation processing inclusive of, but not limited to:
  • Shipment planning and coordination
  • Administration and execution of the booking tendering process
  • Shipment track and tracing, along with exception management
  • Proof of Delivery
  • Commercial document assembly and dispatch, per client requirements
  • Robust communication of status updates to internal team and clients
  • Ensure accurate and timely data entry into the KCH operating platform
  • Procure reliable carriers and negotiate the best rates and service
  • Develop, sustain domestic surface process flow, operating procedures, and scopes of work for designated clients
  • Maintain Company domestic transportation KPI’s performance standards and support of continuous improvement
  • Fiscal management support, inclusive of invoicing administration, account payables, and receivables
  • Handle urgent situations such as the need to recover truck, freight, or driver, traffic, weather conditions, or other unforeseen circumstances that may prevent on-time delivery
  • Work with transportation providers and freight payment team to ensure proper accessorial cost and flows
  • Oversee and administration of damage and loss claims
  • Assists in troubleshooting and resolving safety, service, and operational issues
  • Adherence to customer and company policies, TERP procedures, along with internal controls designed to ensure compliance with all HSE / DOT-related regulations or guidelines


  • Problem Solving
  • Customer Service
  • Professionalism
  • Detailed, Accurate, and Efficient
  • Verbal & Written Communication
  • Dependability and Initiative

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