KCH Transportation is a specialized Freight Brokerage company that works throughout the United States, Canada, & Mexico partnering with companies from coast-to-coast.
We are seeking a highly motivated Operations Representative to join our team in Chattanooga, TN. If you meet the requirements below and are looking to grow your career with opportunities for leadership in the near future, please submit an application with an attached resume.
- Coordinate and track shipments with shippers, operations teams, carriers & truck drivers, and receivers on behalf of customers
- Address time-sensitive issues, roadblocks, and delays with shipments in daily operations
- Ensure clear and concise communication & updates with customers and business partners in a timely manner to solidify relationships and promote business growth
- Analyze statistics to forecast and identify potential areas of improvement
- Maintain professionalism in all aspects of daily responsibilities and perform other duties as required by management
· Must be both self-motivated & able to work well as a team member
· Must have strong verbal & written communication skills
· Strong mathematical, analytical, and problem solving skills
· Proficiency in MS Office & Excel
· Previous customer service experience preferred