Customer Terms & Conditions

Please read these Customer Terms and Conditions (these “Terms”) carefully. By tendering or accepting delivery of your Goods or otherwise engaging KCH’s services, Customer agrees to be bound by the terms and conditions below.

• KCH Transportation, Inc. (“KCH”), maintain this site (the “Site”) to provide Customer with information about the transportation services and permits Customer to engage in transactions for Customer’s account with KCH. KCH requires that all those accessing the Site agree to and comply with the following terms and conditions. Please read these Terms carefully. By accessing the Site in any capacity, Customer acknowledges and accepts these Terms. No provision shall be amended, waived or modified except by an instrument in writing signed by both parties.

• These Terms as well as the terms and conditions of any KCH-provided rate quote/confirmation and Contract Terms, if any, apply to the provision or arrangement, as applicable, of any transportation services (“Services”) herein. These Terms set forth the rights and obligations of KCH and Customer (defined below) except as otherwise set forth herein. By utilizing KCH for Services, Customer expressly accepts these Terms and warrants that acceptance of these Terms has been authorized by a representative of Customer as of the date the Services were first provided to Customer by KCH. KCH may change these Terms at any time without notice to Customer. The changed Terms are in effect immediately.

1) DEFINING PARTIES

• KCH (as defined above): KCH is a property Broker and will be referenced as Broker when any determination of relationship is needed between KCH and Customer. KCH is not a motor carrier as defined by 49 U.S.C. § 13102(14) and is making no representations hereunder that it is a motor carrier. KCH is non-asset based and will provide consultation on transportation, freight quoting, financial settlement, auditing, tracking, customer service, and issue resolution.
• Customer: “Customer” means the person or entity at whose request, for whose benefit, or on whose behalf KCH provides any Services, including any third party logistics provider, shipper, consignor, consignee, beneficial cargo owner, or any other party or its agent acting on behalf of such person or entity with interest in the shipment.

2) DEFINITIONS

• Broker: “Broker” means a person or entity acting as property broker, that as a principal or agent arranges or negotiates for transportation by motor carrier for compensation. “Broker” shall be used interchangeably with “KCH” throughout these Terms.
• Carrier: “Carrier” means any motor carrier, including its drivers and independent owner operators, any rail carrier or rail transportation service provider, any intermodal equipment provider, any ocean or air carrier (including non-vessel operating common carriers and indirect air carriers), any warehouse operator, or other person or entity that provides transportation, storage, handling or related services to the Customer’s goods (“Goods”) at the request of KCH.
• Claims: “Claims” mean any and all liabilities, claims, losses, suits, actions, costs, fines, penalties, expenses (including reasonable attorney’s, paralegal’s and expert witness’ fees, and other costs of defense, investigation and settlement), judgments, or demands on account or damage of any kind whatsoever, including but not limited to personal injury, property damage, cargo damage, environmental damage, or any combination thereof, suffered or claimed to have been suffered by any person or entity as well as the costs of enforcing indemnification obligations and costs of containment, cleanup and remediation of spills, releases or other environmental contamination.

3) BILLS OF LADING

• Customer may prepare the bill of lading (“BOL”) or other shipping documents required for carriage, considering the services being sought, and the pickup or destination requested. The BOL or other shipping document is non-negotiable, and Customer certifies and represents that the information inserted on the face of the BOL or other shipping document is complete and accurate.
• In the event the Customer fails to timely and properly complete the appropriate documents the Customer hereby instructs KCH, where permitted by law, and KCH may at its option, but without obligation, complete, correct or replace the documents for Customer at the expense of the Customer. If a substitute form of BOL or shipping document is needed to complete delivery of a shipment for any reason and KCH completes that document, the terms of the completed document will govern and KCH will be exonerated from all liability for undertaking such actions on behalf of the Customer, specifically including liability for, in whole or in part, negligence by KCH. Nothing contained in any tariff, delivery receipt or other shipping document(s) used by Broker, other than as set forth in the preceding sentence, or any motor carrier appointed by Broker shall modify, supplement, amend or cancel any provision contained in these Terms. All BOLs or other shipping document(s) are non-negotiable and have been prepared by the Customer or by KCH on behalf of the Customer in accordance with the Customer’s instructions and approved by the Customer, and shall be deemed, conclusively, to have been prepared by the Customer. The Customer is required to provide the BOL to the Carrier designated by KCH. Failure to provide the proper BOL or other shipping document to the designated Carrier shall relieve KCH of all responsibility and/or liability for such shipment. KCH shall have no obligation to make any payments or honor any rate quotes in any of the following instances: (i) the unauthorized alteration or use of the BOL, or (ii) tendering of shipments to any carrier other than that designated by KCH, or (iii) the use of any BOL not authorized or issued by KCH.
• These Terms will supersede any conflicting provision contained on the BOL or other shipping document in regard to KCH.
• Any reference to Broker in the BOL or other shipping document does not alter Broker’s status as a property broker.
• Except as agreed to by Broker pursuant to these Terms, In the event of any inconsistency between these Terms and any other shipping document(s),

4) CREDIT, BILLING AND PAYMENT TERMS

• Credit Application. All Customers must obtain credit approval from KCH before KCH will arrange for transportation. The following information must be submitted to our Credit Department:
  • A completed Customer Account Onboarding Packet and a signed Payment Terms Agreement.
  • NET Terms must be selected and are subject to approval by KCH. If Customer does not select the terms, it shall be understood that the payment terms default to NET 30.
  • Invoice method default is via email to the designated accounts payable email address provided on the Account Onboarding Packet.
• Rates. In some cases, KCH may have submitted an initial rate offer or quotation to Customer prior to shipment. The initial rate offer and subsequent shipping, billing and other documents specifically incorporate by reference these Terms. Finance charges may apply and will come due at the time of assessment. Customer will be responsible for any additional charges assessed by KCH due to deviation from the agreed credit terms including, but not limited to, weight, pallet count, product commodity, appointment date and times, consignment and other accessorial charges. In the event that KCH accepts and provides Services to Customer before reaching an agreement with Customer on pricing, Customer agrees to pay KCH according to the last pricing quoted by KCH to Customer for that load or, in the event that no pricing has been provided by KCH, Customer agrees to pay for KCH’s Services based on KCH’s current market rates. All rates and quotes are subject to change at any time based upon transportation cost, fuel, and other applicable accessorial charges. Customer shall be liable for all charges payable on account of such Customer’s shipment. KCH invoices will be accepted via email with invoice and proof of delivery in exchange for payment. Any special requirements pertaining to a shipment must be indicated on the Account Onboarding Packet. KCH must be notified at the time of Customer’s receipt of the invoice of any discrepancies that may result in short pays. KCH reserves the right to bill any other party that has a vested interest in the Goods if the bills remain unpaid. Customer is responsible for all costs, including without limitation, forklift service, tow truck service, storage or recover/release fee, or crane service in regards to the Goods Customer has requested KCH arrange for transport. Customer is responsible for providing all border crossing documentation prior to crossing. KCH is not responsible for any delays related to border or customs agents, etc. Delays relating to such will result in accessorial charges. Unless arranged or agreed upon, in writing, prior to shipment, KCH is not bound to arrange transport of a shipment by a particular schedule or in time for a particular market. However, Carrier is responsible to transport with reasonable dispatch. Lumper Receipts: All lumpers require reimbursement with a provided receipt.
• Dispute of Invoice(s).  Disputes must be accompanied by reasonably detailed supporting documentation to facilitate efficient resolution. KCH will work with Customer to resolve invoice disputes promptly but does not guarantee resolution in favor of the Customer. KCH reserves the right to deny any dispute if KCH feels there is insufficient cause or supporting documentation provided by Customer. Customer shall accept any determination by KCH to be final and shall promptly pay such final determination or the full sum of the invoice should the dispute be denied.
• Payment. Payment terms and credit limits are subject to credit approval, which shall be determined at the sole discretion of KCH. All payments must specify an exact U.S. Dollar amount to be legally sufficient. All invoices shall be paid to KCH in U.S. Dollars by the due date stated on the invoice. Customer further agrees to the terms and conditions stated in the Payment Terms Agreement located in the Account Onboarding form.
• Prepayment. Customers that choose to pay in advance of their shipments are required to pay in advance because (1) KCH has not had the opportunity to review their credit information for the establishment of open credit terms or (2) have not established credit privileges due to credit worthiness issues. Such Customers must submit their payment via lockbox submission, approved credit card, or wire transfer. The amount quoted for a prepaid shipment may not include all of the accessorials necessary for transportation of the load. In the event of additional charges being incurred, Customer shall immediately pay the difference outstanding, or shall authorize KCH to charge Customer for the difference, via whatever payment method may be stored or available for KCH to charge the additional fees. If Customer elects to prepay via credit card, Customer assumes all liability for any service and/or processing fees that may be associated with that form of payment. Customer further agrees that KCH is authorized to use the credit card provided to KCH and that Customer will not dispute, for any reason, any sum charged to the credit card. If Customer elects to pay with a debit card, Customer agrees to be solely responsible for any overdraft or other financial institution charges that may result due to insufficient funds or chargeback.

5) INSURANCE COVERAGE

• All KCH insurance policies are contingent based on KCH’s contracted Carrier’s insurance. These contingent policies cover Goods in transit within the Continental United States and Canada. KCH will only provide insurance coverage for shipments within the country of Mexico if (a) requested in advance by Customer and (b) Customer agrees to pay or reimburse KCH for any additional charges incurred, including any increases in insurance premiums, in order to procure Mexico cargo coverage. Neither KCH nor any Carrier will have any liability for loss, damage or delay of Goods or shipments occurring in Mexico.
• KCH requires all Carriers to demonstrate $100,000.00 in cargo coverage subject to terms and conditions therein.  Any additional insurance must be agreed in writing and approved by KCH on a per load basis for an additional cost prior to dispatch. It is understood and agreed that the limitation of KCH’s liability is $100,000 per shipment, unless the parties agree in writing to a higher declared value prior to shipment being tendered to KCH from Customer, and KCH will procure additional cargo coverage, the cost of which will be invoiced as part of freight charges. KCH is not liable if Customer, for any reason whatsoever, fails to recover a loss in whole or in part from the insurer under any applicable policy, even in the event the premium charged by the insurer may be different from KCH’s charge to the Customer. Any coverage on the Goods will be subject to the terms and conditions of the specific policy or policies procured. Customer acknowledges and agrees that KCH’s role is limited to facilitating placement of coverage with entities licensed to sell insurance and that KCH is not in the business of selling insurance or insuring risk.
• Customer may be responsible for maintaining property insurance covering the Goods, both for the Goods and in transit, including loading and unloading.
• KCH requires all Carriers to demonstrate:
  
  • Automotive or Fleet Liability Insurance in amounts not less than: Bodily Injury/Property Damage and contractual liability coverage $1,000,000.00 per occurrence.
  • Motor Truck Cargo Insurance in an amount not less than $100,000.00 per truckload in order to compensate shipper, consignee or the beneficial owner of the shipment for any loss or damage thereto.
  • Commercial general liability insurance including contractual liability coverage in the amount of $1,000,000 per occurrence
  • Workmen’s compensation insurance in accordance with all state and federal laws including Employers liability insurance in the amount of $500,000 per accident.
• Duty of Care. KCH is in the business of arranging for transportation by motor carrier and or transportation intermediaries and is neither trained, licensed nor otherwise qualified to assess, analyze, or predict the likelihood of a motor carrier’s safe operations. KCH reasonably relies upon the Federal and State Governments to only allow safe motor carriers to operate on the public roads and is under no duty to investigate individual motor carriers’ operations. KCH IS NOT AN INSURANCE BROKER AND DOES NOT OFFER OR PROVIDE INSURANCE. It is KCH’s practice to obtain a Certificate of Insurance for each motor carrier. It is KCH’s practice to only retain motor carriers demonstrating a minimum of $750,000 public liability insurance and $100,000 cargo insurance. However, KCH has no duty to obtain, review or read motor carriers’ insurance policies. Nor does it have any duty to discover policy limitation, exclusions or endorsements not specified on the Certificate of Insurance. KCH has no duty to discover the value of Customers’ Goods or arrange for Carriers with “adequate insurance coverage” unless specifically requested in writing to do so by Customer prior to shipment and on a shipment by shipment basis.

6) RESTRICTED & EXCLUDEDCOMMODITIES

• Customer will not request and KCH will have no responsibility to arrange for the transport of any commodity identified in this section. Customer will defend, indemnify, and hold KCH harmless against any Claims as a consequence of KCH’s failure to make arrangements.
• Intermodal / Rail. Any commodity that is prohibited by the rail carriers for transportation is also prohibited for intermodal transportation arranged by KCH. Prohibited commodities include hazardous materials, hazardous wastes, garbage, explosives, metal coils, batteries, scrap metal or parts and sodium compounds or other commodities that would reasonably be expected to contaminate or otherwise render the trailer or container unsuitable for future shipments

• Any commodity that is classified as “restricted” by the rail carriers is also considered “restricted” for intermodal transportation arranged by KCH and subject to special procedures in order to be eligible for transportation. Restricted commodities include bulk commodities, rolled paper, household goods, metal banding, dense metal items, rubber shavings, tire fabric, over-dimension loads, currency, postage stamps and mail. Other commodities such as freight that could be considered to pose a safety or health issue, is easily perishable, is considered to be of extraordinary value, or needs temperature protective services may also be subject to limitations or special requirements. Before tendering any such freight for transportation, Customer must make prior arrangements with KCH. If Customer is unsure as to whether or not a commodity has special requirements for shipment, please contact either a sales or pricing representative or the KCH Compliance team.

• • Over the Road. All of the following commodities are restricted:
    • Any time sensitive, or critical written material or documents valued over $100,000.
    • Alcoholic beverages with the exception of beer and wine valued over $100,000;
    • Bulk cargo of every description unless carried in an ISO tank or purpose built rail or road tank conveyances up valued over $100,000;
    • Computer chips, CPU’s, laptop computers, cellular phones, and MP3 players valued over $100,000;
    • Precious Stones or Precious Jewelry valued over $500;
    • Aircrafts, helicopters, aviation equipment, aerospace equipment;
    • Deeds, treasury notes, vouchers, stamps, Securities, or any other document negotiable or equivalent as cash valued over $100,000;
    • Valuable works of art and/or antiquities valued more than $1,000;
    • Tobacco Products valued over $100,000;
    • Jewelry or watches valued over $500 (except costume jewelry);

• All of the following commodities are strictly excluded and shall be the sole burden of Customer to ensure no shipment tendered to KCH contains:
• Money and/or coins of every description
• Livestock, bloodstock, or any living creatures
• Precious metals and items that are made from or which may include precious metals.
• Any cargo whilst being transported under its own power or whilst being towed on its own acle for example, but without prejudice to the generality of this clause, motor vehicles, motor cycles, caravans, horse boxes and trailers. On a trailer or car carrier are acceptable.
• Radioactive

Consequences for Tendering Restricted or Excluded Commodities. Failure to disclose to KCH the presence of restricted or prohibited commodities or to comply strictly with the requirements for transporting restricted or prohibited commodities will relieve KCH of any liability for loss or damage directly or indirectly caused to or by the restricted or prohibited commodities. Customer will be responsible for and will defend, indemnify and hold harmless KCH for any liabilities, costs and expenses arising out of Customer’s (a) tendering any prohibited commodity for transportation, (b) failure to properly declare any restricted commodity or (c) failure to comply strictly with the requirements for transporting restricted commodities. In addition to the special rate applicable to any restricted commodity and all other charges that apply to that shipment and costs to repair, restore and decontaminate any container or chassis used to transport any restricted or prohibited commodity, Customer will be responsible for any penalties or charges assessed by the underlying Carrier.

7) CONTROL

• KCH shall arrange for the handling and transportation of Customer’s goods by Service Provider (as defined in Section 9 below), however all Service Providers are separately licensed and insured independent contractors and KCH exercises no control over Service Providers’ equipment, facilities, personnel, subcontractors or agents, nor over the route, schedule or manner in which Service Provider performs. Likewise, KCH does not physically accept, supervise or control the Goods, or the manner in which they are packaged, loaded or transported.

8) CLAIMS FOR DAMAGE OR LOSS

• Cargo Claims. KCH is not responsible for Claims for loss or damage to the Goods. Customer understands KCH’s Claim Department only facilitates Cargo Claims for loads that have shipped via appointed Carrier.
• In order for KCH to facilitate the filing of a Customer Cargo Claim, Customer must adhere to the following:
  • KCH must be advised and notified within thirty (30) days of delivery of the Goods, except Claims for failure to make delivery must be filed within thirty (30) days after the date of loss.
  • Once notification of Cargo Claim is received, all paperwork must be submitted to KCH within thirty (30) days or facilitation of the Cargo Claim will be closed.
    • Any oral Notice of Loss must be followed by written Notice of Loss and submission of all necessary supporting documents.
    • Where Cargo Claims are not filed within thirty (30) days or suits are not instituted thereon in accordance with the foregoing provisions, KCH shall not be liable, and such claims will not be facilitated through KCH.
    • After thirty (30) days from delivery, KCH will no longer be responsible for facilitating the claims process. At this time Customer must move forward and file directly with the Carrier and their insurance company should Customer intend to file a claim.
    • Customer agrees that any suit brought against KCH must be commenced within one (1) year from the date after completion of the Services performed. In the event of delay or non-delivery, the scheduled delivery date shall be deemed as the day on which services were completed for purposes of computing the one-year time limit.
  • A claim filed within the appropriate time limits must:
    • Contain facts sufficient to identify the baggage or shipment(s) of property;
    • Assert liability for alleged loss, damage, or delay;
    • Make a claim for the payment of a specified or determinable amount of money;
    • Complete KCH’s standard Claims Presentation Form, and
    • If applicable, inspection reports, photos, affidavits, etc.
  • All claims must specify an exact U.S. Dollar amount to be legally sufficient.
    • Failure to include a claim amount invalidates the claim.
    • Claims must reflect the actual cost of the specified Goods damaged or lost; not retail value.
  • KCH shall be liable to customer only for claims of loss and damage to cargo.
• No Right to Offset. Customer shall have no right to and agrees not to withhold payment from KCH for transportation of Goods based on any pending Cargo Claims or perceived deficiency in the Services. Customer agrees that KCH has no obligation to consider Cargo Claims or to assist Customer in the filing of such Cargo Claims against Carriers or warehousemen on behalf of Customer if Customer has not paid KCH’s invoices in full for the shipments in which the Claim arose. When Customer is filing for partial shipment damage, loss, or rejection, freight charges for services rendered are still due to KCH within terms. All other loads KCH has arranged for Customer are considered unrelated and must be processed under regular pay terms. KCH reserves the right to bill any other party that has a vested interest in the Goods if the bills are not paid. Once payment for resolution is accepted, Customer agrees to release KCH from any further Claim and will effectively foreclose any later attempts to recover additional damage or loss from KCH. Customer’s recourse for loss or damage claims to its Goods is solely against the Carrier that handled the shipment and Carrier’s liability is subject to Applicable Laws and may be further limited by the Carrier Rules.
• Damage. Damage of a visible or obvious nature must be documented on delivery. The absence of any notation of damage, broken shrink wrap or lack of seals on the BOL, airway bill or other shipping document creates a presumption that the shipment was delivered in good condition and the burden of proof will be on the Customer to prove otherwise. However, a broken seal or other “inconsequential failure” by a Carrier to meet the shipper’s temperature-control or other specifications, will not create a “per se presumption of adulteration.” Only a failure to comply with SFT Rule requirements that causes food to be “actually unsafe” will render the food adulterated and is a prohibited act under the Federal Food, Drug, and Cosmetic Act (FDCA). Inspection by FDA or other qualified inspectors can be used to demonstrate that food is safe, unadulterated and fit for consumption. Whenever damage is discovered, it is important to have an immediate inspection made at that point and the nature and extent of the alleged damage thoroughly documented. Failure to have damaged product inspected by a qualified individual may result in a denied claim and alleviate KCH from any liability. If a shipment or a portion thereof is discovered to be in damaged condition at the time of delivery, the consignee must make a notation of the damage on the delivery receipt before accepting delivery. Failure to make a notation on the delivery receipt is prima facie evidence of the shipment’s good condition at the time of delivery, which can only be overcome by clear and strong evidence to the contrary. All claimed and damaged Goods must be available for inspection for KCH to facilitate the claims process.
  • Consequential Damages. Consequential damages resulting from storage fees or delay such as interruption of an assembly line, cost of an extra unloading crew, air freight for a replacement shipment, loss of future sales or profits, per diem, demurrage, storage, etc. are considered “special damages” and are not recoverable against the Carrier or KCH .
  • Duty to Mitigate. According to generally accepted claims practices, Customer is obligated to mitigate its damages for loss or damage to Goods and is not entitled to abandon the Goods to KCH or the Carrier. If Customer does not elect to salvage the Goods, any Claim for Goods loss or damage shall be reduced by a reasonable salvage allowance and by reasonable storage or other costs incurred while waiting for disposition instructions.
  • KCH is not responsible to Customer or others for delay or deterioration of Goods. KCH is also not responsible for deterioration of Goods arising from breakdown or malfunction of refrigeration equipment, or changes in temperature, even if the rates quoted are for temperature-controlled equipment or for temperature sensitive Goods. The Customer, Consignor or Consignee is responsible for any loss or damage to equipment (trailer, chassis, container) while in their possession or proximately caused by Customer, Consignor or Consignee’s acts or omissions, including but not limited to improper packaging, loading, bracing, securing or positioning of the Goods. Payment for such loss or damage will be the greater of the replacement cost or actual cash value at the time the equipment is damaged or lost. Customer, Consignor or Consignee shall indemnify KCH and hold KCH harmless for any and all actions resulting from such losses.
• Concealed Damage or Loss. Notwithstanding the provision of Section 4(B), above, Customer must provide proof that shipment was in good order and condition at the time of delivery to the originating Carrier and it was in damaged condition at the time of tender by the delivering Carrier to the consignee. For shipment claims of loss or damage to contents of shipment that could not have been noted at the time of delivery, must be reported within forty-eight (48) hours of delivery. There will be a presumption that the Goods were not damaged in transit whenever a consignee fails to report concealed damage within five (5) days of delivery without exception.
• Miscellaneous. Customer agrees that KCH shall have a lien in the amount of any unpaid invoices on any insurance proceeds issuing as a result of loss, damage, or delay to Customer’s Goods. KCH shall have no liability in the event of loss or damage to the materially mis-declared or mis-described Goods regardless of KCH’s actual negligence. KCH shall have no liability to Customer for any loss or damage to property, The sole liability for loss or damage to property shall lie between Customer and the at fault party.

9) CUSTOMER REPRESENTATIONS & WARRANTIES

• Customer authorizes KCH to request quotes or offers of service and arrange for motor carriers, brokers, forwarders, customs brokers, shipping agents, warehousemen and others (“Service Providers”) as required to receive, transport, store, assemble, consolidate, break-bulk and deliver the Goods. KCH may utilize any available Service Provider. Customer warrants the accuracy of shipment descriptions, weights, dimensions, written vehicle sanitary or temperature requirements, invoices, documents and other information furnished to KCH by the Customer or its agent for export, entry or other purposes and the Customer agrees to indemnify and hold harmless KCH against any increased rates, charges, duty, penalty, fine or expense including attorneys’ fees, resulting from inaccurate, incomplete statements, omissions or any failure to make timely presentation, even if not due to any negligence of the Customer. Customer understands that Broker’s rate depends upon the accuracy of this information
• It shall be the sole responsibility of the Customer to know and comply with the marking requirements of the U.S. Customs Service, the regulations of the U.S. Food and Drug Administration and all other requirements, including regulations of Federal, state and/or local agencies pertaining to the Goods. It is understood and agreed that Customer bears all responsibilities of the “Shipper” and/or “Loader” under the Food and Drug Administration’s Sanitary Food Transportation regulations, and must provide specific written requirements as to vehicle sanitary requirements and/or temperature requirements to KCH prior to shipment and to Carrier at the time of physical tender. Any commodity description and temperature instructions on the BOL must match precisely with markings on the packages and prior description or instructions provided to KCH.
• Customer represents and warrants to KCH that for each and every shipment tendered to KCH, it will be in compliance with all applicable laws, rules, and regulations (“Laws”) including applicable Laws relating to customs, import and export required by country to, from, through or over which the Goods may be carried. The Customer agrees to furnish such information and complete and attach to the BOL such documents as are necessary to comply with such Laws. Any individual or entity acting on behalf of the Customer in scheduling shipments or undertaking any other performance hereunder warrants and represents that he, she or it has the right to act on behalf of and legally bind the Customer. KCH assumes no liability for any loss or expense due to the failure of the Customer to comply with this paragraph and Customer shall indemnify and hold KCH harmless for any claims or damages resulting from violation of this paragraph, including attorney’s fees and costs. Customer is exclusively responsible for assessing vehicle cleanliness and/or trailer temperature, prior shipments, cleaning history or any other shipment requirements at pick-up. KCH shall not be responsible for action taken or fines or penalties assessed by any governmental agency against the shipment because of the failure of the Customer to comply with the law or the requirements or regulations of any governmental agency or with a notification issued to the Customer by any such agency.
• Customer covenants, represents and warrants, as applicable, that (i) Customer is the legally document owner of all Goods tendered to Broker, and/or and/or is authorized to cause such Goods to be stored and otherwise controlled by Broker as provided in the applicable BOL or other shipment document(s); (ii) Customer will provide complete, accurate and timely information regarding each shipment; (iii) Customer will furnish such information and complete and attach to the applicable BOL or other shipment document(s) such other documents as are necessary to legally complete the shipment; (iv) all items to be shipped will be completely and accurately marked to enable identification of the contents without opening any shipping or storage containers; and (v) Customer’s authorized representative(s) shall be identified to Broker’s agent or coordinator and shall be available at all times at the point of origination to sign, and shall sign, all documents evidencing pick-up of the items to be shipped by Broker.

10) INJURY TO PERSONS OR PROPERTY

• KCH shall not be liable to Customer or any other entity for injury to persons or property unless such injury is solely attributable to KCH’s grossly negligent acts or omissions. To the extent that Customer causes or contributes to such injury it shall defend, indemnify and hold KCH harmless from any claims, suits, causes of action, including reasonable attorney’s fees and costs. Additionally, KCH shall be entitled to reasonable attorney’s fees and costs for enforcement of these terms.

11) TRANSPORTATION STIPULATIONS

• • Authority of Law. Broker will be excused in cases where there is an intervention of lawful authority on the shipment. Broker will not be held responsible in cases where the Department of Transportation or other governmental authority has delayed shipment or broken a seal for inspection.
  • Force Majeure. KCH and the Carrier shall not be liable for delay or failure to perform any obligation resulting from circumstances beyond their control, including but not limited to any fire, explosion, act of God (including floods, hurricanes, tornadoes, earthquakes, severe weather conditions and natural disasters), strike, lockout or labor shortage or disturbance, war, terrorism, embargo, quarantine, riot, civil disobedience, hijacking or robbery, congestion, derailment or service issues affecting the Carriers; closing or disruptions affecting highways, rail networks, ports, air traffic or other transportation systems; the acts of any Government Authority or customs inspection requirements, acts or omissions of Customer, or inherent vice or any other cause outside of the reasonable control of KCH or the Carrier. In the event that a party intends to invoke this provision, that party shall provide prompt notice to the other party as soon as possible after the occurrence of the event giving rise to the Claim.
  • Loading, Packing, and Securing. It is the Shipper’s responsibility to block and brace their loads to prevent shifting while in transit. Neither KCH nor the Carrier will be liable for the following: 1) Damage to Goods or equipment due to packaging, loading, unloading, blocking, bracing or securing of the Goods. 2) Shipper will provide all tie-down devices, dunnage, and special tools required to secure the load unless Customer advises KCH of any needed dunnage to ensure load is properly secured to withstand the rigors of truck transportation. 3) Shipper certifies that the shipment is sufficiently packaged to withstand normal rigors of truck transportation. 4) Any article susceptible to damage by ordinary handling must be adequately protected, packaged and marked in such a way as to alert the Carrier of the possibility of damage from ordinary handling. 5) Damage to Goods or equipment to the extent due to inherent vice or defect in the Goods transported, including rusting of metals, swelling of wood caused by humidity, moisture or condensation, deterioration of perishable products, or damages caused by heat or cold. 6) Damage to Goods or equipment due to force majeure events as described in these Terms. 7) Damage to Goods or equipment to the extent due to an act, omission or default of Shipper, including the consignor, the consignee, the beneficial owner of the Goods or other third-party logistics provider. 8) Shipments stopped and held in transit at Customer’s request. 9) Loss or damage of Goods that violate any applicable law or regulation, have not been accurately described, or that have been loaded in a trailer so that the combined weight exceeds applicable weight limits. Shipper is solely responsible for properly identifying and credentialing the commercial vehicle and the Carrier upon its arrival to the loading site. Shipper is responsible for ensuring that all Carrier information including, but not limited to motor carrier (MC) number, and commercial driver’s license(s) information will be thoroughly checked, documented, and verified as the KCH appointed Carrier. Customer will indemnify and hold KCH harmless from any fine, Claim or cause of action arising from breach of this warranty. Customer will defend, indemnify and hold KCH harmless from any Claim for loss, damage or delay to Goods.
  • Shipper Load and Count. Shipper provided and applied Cargo Security Seals may be used at time of loading of Full Truck Load shipments only. When Cargo Security Seals are applied by Shipper, “Shipper Load and Count” will control all claims or issues. Less-Than-Truckload (“LTL”) shipments are not required to have a Security Seal or Continuous Security Seal Record due to the inherent nature of LTL shipments. Where shipments are sealed by the shipper before tendering to the Carrier, the Carrier has no obligation in regards to improper loading or shipper negligence. Shippers will load, count and seal the Goods to ensure their integrity throughout the trip. The Carrier is not liable for shortages or damage caused by the Shipper’s improper loading. Inadvertent omission of shipper load and count type notation shall not result in a presumption of Carrier liability for shortage or damage where the driver was either not present or not allowed to observe the loading or unloading. Where the Shipper loads the cargo, KCH and the Carrier are not responsible for damages caused by non-receipt by the Carrier of any part of the Goods by the date shown on the BOL. Failure of the Goods to correspond with the description contained in the BOL/Proof of Delivery, or for damages caused by improper loading provided that a “shipper load and count” notation is contained on the BOL, or an intact seal is notated on the BOL at the time of delivery. These conditions shall apply to, but not be limited to, all over the road, drayage, LTL, intermodal, and airport/terminal pickups.
  • Temperature Controlled Loads. Shipper must properly precool (if required) and package the Goods before the scheduled loading time to ensure loading can be accomplished without unnecessary delay and to have Goods at correct temperature for loading. Unreasonable delays at shipping point may be chargeable as detention fees. Customer must notify KCH and the Carrier of temperature for shipment within sufficient time in order to properly cool and regulate temperature prior to the Carrier’s arrival at shipper. It is Shipper’s responsibility to ensure the trailer is at proper temperature to load product. If the consignee wants to reject part of a shipment that is “non-conforming” per its contract of sale with the vendor, it has an obligation to notify the seller-Customer and come to an agreement as to what to do with the goods, where to send them, and who will pay for any freight charges, without reasonable delay. A separate new contract of carriage with the Carrier for the return shipment will be established, including where the Goods are to be delivered and who should pay for the freight charges and the Carrier should issue a new BOL for the return shipment. If Consignee rejects a shipment because it is “non-conforming” (and not because it was damaged in transit) the Carrier will normally issue an “on-hand notice” and request instructions as to what should be done with the Goods. If no instructions are received the Carrier may have the right to sell them and apply the proceeds to its freight and/or storage charges, with the balance of the proceeds (if any) for the account of the owner. Per 21 CFR 1.908 a(6) all goods must be inspected by a qualified individual prior to disposal by the consignee or cargo owner.
  • Consequences for Failure to Accept Goods. If for any reason whatsoever, the Consignee refuses the Goods or Customer refuses to give timely direction about the disposal of Goods rejected by the Consignee, KCH may, without further notice or demand, place the Goods in storage at the risk and expense of the Customer. Such stored Goods will be subject to a lien in favor of KCH for any charges. By appointing KCH to arrange for transportation of Goods, Customer will be conclusively presumed to have granted such a lien to KCH. KCH may exercise the foregoing rights at any time after forty-eight (48) hours have elapsed since notification of the arrival and availability of the Goods at destination or of the Consignee’s rejection of the freight. Alternatively, KCH or the underlying Carrier may sell the Goods to the highest bidder in a public or private sale. Before such a sale of nonperishable Goods is made, KCH will first give written notice to Customer that the Goods have been refused or unclaimed and that it will be subject to sale if disposition is not arranged for within three (3) business days. Further failure or refusal to claim or dispose of the Goods within this time period will constitute a waiver by Customer of all right, title and interest in and to the Goods and all rights, claims, notices and defenses with respect to the Goods to the maximum extent permitted by applicable law. If the receiver of perishable Goods fails or refuses to accept it promptly, KCH or the underlying Carrier may, in a public or private sale, sell the freight to the best advantage to prevent deterioration. Where the procedures provided for in the two preceding paragraphs are not possible, KCH may sell the Goods as authorized by law. KCH will be entitled to recover from Customer, and/or from the proceeds of a sale or disposal of the Goods, all costs incurred as a result of Customer’s or the Consignee’s failure to accept delivery of the Goods or to provide direction about disposal of rejected Goods, including all storage fees, equipment use charges and costs of disposal.
  • Obligation to Salvage Goods. Customer is required to use all reasonable and good faith efforts to mitigate its damages from any loss or damage. These efforts will include salvaging the Goods in a commercially reasonable manner, including repackaging and relabeling. If Customer prevents or refuses to sell or allow the sale of damaged Goods, KCH may deduct a reasonable estimate of the salvage value of the damaged Goods from the amount of the Claim. In that case, Customer will be bound by the reasonable salvage deduction determined by KCH. KCH may recover from Customer and/or from the proceeds of a sale of the Goods (or deduct from the Claim) all costs incurred as a result of Customer’s or the Consignee’s rejection and Customer’s failure to provide direction or to sell or permit the sale of the Goods, including all storage fees and costs of disposal. Notwithstanding the foregoing, if the Goods are offered to KCH for salvage, KCH is entitled to, but is not required, to undertake salvage efforts. If KCH, in its sole discretion, determines it will not undertake salvage efforts, KCH in no way waives its right to assert its Claim that Customer failed to mitigate damages by Customer’s failure to take efforts to salvage the Goods.
  • Less-Than-Truckload (LTL).
    • • Parties. Customer is a party responsible for Goods it wishes to have transported. KCH is a freight broker only. KCH is not, and does not, act as a motor carrier. KCH arranges with Carriers on behalf of Customer for the purpose of transporting Customer’s Goods.

  • LTL Quoted Rate: All shipments are rated, quoted and booked based on information provided by the Customer. Factors in this calculation include, but are not limited to:
  • The gross weight of the shipment including all packaging materials and pallets.
  • The commodity being shipped resulting in an NMFC code and freight class.
  • The dimensions per shipping unit and volume of space needed.
  • The number of shipping units.
  • Assessorial Services: assessorial services are services provided by the Carrier in addition to the basic transportation of the Goods. Freight is quoted from dock to dock therefore any accessorial services are extra charges. This includes, but is not limited to: lift gates, commercial, residential, or inside deliveries, appointments, temperature control, location updates and other services outside of normal shipping of Goods.

• LTL Billing:
  • Initial Billing: The estimated/initial cost for each shipment is billed and charged to Customer’s open account at the time of dispatch. Customer understands that this initial billing is based on the information provided by the Customer and that this billing is done in good faith by KCH with the assumption that the Customer provided true and accurate information reflecting the actual description of the Goods and services to be provided.
  • Adjustments: The Carrier reserves the right to verify a shipment’s weight, dimensions, class and any accessorial services provided. When a Carrier discovers these items are incorrectly described on the freight receipt, a freight inspector will document the differences and a “Billing Adjustment” will be issued. Should this occur, Customer agrees to pay for all adjustments (if any) and adjustments will be automatically charged to Customer’s open account with KCH. Billing adjustments will also incur a rebilling and reprocessing fee.
  • Bill of Lading: The Customer is required to use the bill of lading supplied and issued by KCH. Failure to do so may result in delivery delays of the Goods and extra charges due to loss of discounts and reprocessing fees.
  • Disputes: If rates are adjusted by the Carrier, KCH has ten (10) business days to dispute and appeal the adjustments. KCH then has the opportunity to provide proof to reverse these adjustments.
  • Additional cargo insurance can be arranged and purchased by written request of Customer and approval by KCH.
  • KCH does not guarantee on time pickup or delivery of LTL freight and shall not be liable for late pickup or delivery. KCH will only facilitate the claims process and makes no guarantee as to the outcome of said claim or the ability of Customer to recover full value for their Goods.
• Drayage. Quotations as to fees, rates of duty, freight charges, insurance premiums or other charges given by KCH to Customer are subject to change without notice. Customer will be renting space in container(s) subject to charges for time period container(s) is used. All charges must be paid by Customer in advance unless KCH agrees in writing to extend credit to Customer.
• Per Diem, Detention, and/or Demurrage:
  • KCH will invoice for per diem, detention, and demurrage charges upon receipt from steamship line, rail yard or airline.
  • Per diem, detention, and/or demurrage invoices may be submitted separately to Customer and are due upon receipt of invoice by Customer. Penalty charges may apply where invoices are not paid within thirty (30) days of receipt. These charges shall be the sole responsibility of Customer. For empty trailers and/or containers dropped off at origin for loading, free time shall be as set forth in the underlying Carrier’s tariff or governing publication. KCH shall be entitled to charge for all additional time at cost plus 20%.
  • KCH reserves up to six (6) months after shipment is completed to invoice for per diem, detention, and/or demurrage. Processing fees from Carriers may apply.
• Customer is responsible for payment on invoices for any additional charges incurred from freight forwarder, steamship, rail yard and/or airline.
• Customer is responsible for any and all additional service charges incurred during transit, unless otherwise agreed upon in writing by KCH. Charges will reflect KCH’s market standard rates.
• Export/Import. For international shipments, Customer authorizes KCH to use a freight forwarder. Customer agrees to sign a Power of Attorney required by freight forwarder, and by doing so, Customer also agrees to any terms and conditions held by freight forwarder. KCH will liaise on the part of the Customer for the purpose of performing duties in connection with the entry and release of goods, post entry services, the securing of export licenses, the filing of export and/or security documentation on behalf of the Customer and other dealings with Government Agencies, or for arranging transportation services or other logistics services. KCH does not assume responsibility or liability for any action(s) and/or inaction(s) of such third parties, and shall not be liable for any delay or loss of any kind, which occurs while a shipment is in the custody or control of freight forwarder. Unless requested to do so in writing and confirmed by KCH in writing, KCH is under no obligation to procure insurance on Customer’s behalf once in possession of freight forwarder. Once freight forwarder is in possession of container, all liability will be passed onto the freight forwarder. KCH may assist in facilitating any claim Customer provides through the freight forwarder directly, but KCH will not be held responsible for damage, loss, or delay of Goods while in possession of the freight forwarder. Customer represents and warrants that it will comply with all laws and regulations applicable to the Customer and/or any shipment or transaction hereunder, including without limitation, Presidential Executive Order 13224, the USA Patriot Act, the Bank Secrecy Act and the Money Laundering Control Act, etc. Demurrage charges will be based on fees designated by the steamship or airline for the use of their shipping containers. All demurrage charges must be paid in full by Customer. Detention and Per Diem charges will incur if container(s) and/or Goods must be stored at the terminal or remains in possession of the steamship or airline beyond the set amount of free time. Customer will be held responsible for any additional charges incurred from freight forwarder, steamship, and/or airline.
• Intermodal. Intermodal services provided by KCH are subject to the Rail Carrier’s Circulars, Rules, Tariffs and other terms and conditions, including but not limited to limitations of liability and filing procedures for cargo claims, indemnification, packaging and securing. Customer acknowledges and agrees that the Consignor is primarily responsible for proper loading and securement of all intermodal shipments in accordance with the Intermodal Loading Guide as issued by the Association of American Railroads (AAR), and that Customer shall indemnify KCH and all other parties to the bill of lading contracts for any and all claims arising from and including, but not limited to, failure to properly classify, load, secure, and/or identify shipments.
• Miscellaneous. For all shipments moving intermodally or over the road, any designation or identification of KCH as “Carrier” in any bill of lading or other documentation will not change or alter KCH’s relationship with Customer, KCH’s obligations to Customer or the nature or character of KCH’s role in arranging for motor carrier services as a Broker. Customer warrants that it is either the owner or the authorized agent of the owner of the Goods for which Services are requested and that it has the authority to, and does, accept these Terms for itself and where applicable, as agent for and on behalf of the owner and any other person involved in the transportation, including but not limited to any consignor or consignee, logistics providers, freight forwarders, or insurers, and these Terms will be binding on such persons or entities. Customer will obtain, or caused to be obtained, all necessary permits and authorizations necessary to ship the Goods, including but not necessarily limited to, export and import licenses and permits, and agrees to comply with all applicable laws, including, but not necessarily limited to, any prohibitions on selling to any person on a U.S. or Canadian export control list. If rates are negotiated between KCH and the Customer and not otherwise confirmed in writing, such rates will be considered “written,” and will be binding upon KCH’s invoicing to Customer. Nothing shall require the Carrier to pick-up or deliver Goods at any point at which, on account of conditions of alleys, streets, roads, driveways, or local ordinances, it is impracticable or unsafe to operate motor vehicles.
• KCH SHALL HAVE A LIEN ON ANY GOODS SHIPPED UNDER THESE TERMS FOR FAILURE TO PAY FEES ON CURRENT AND PRIOR SHIPMENTS, REGARDLESS OF CREDIT ARRANGEMENTS, OWED BY THE CUSTOMER, CONSIGNEE, HOLDER, OR ASSIGNEE ON ANY BOL. CUSTOMER AGREES THAT KCH’S LIEN CONTINUES IN EFFECT AFTER THE GOODS ARE DELIVERED AND UNTIL ALL CHARGES ARE PAID. Customer agrees to sign any notice of a security interest whether in the form of a UCC-1 or other form requested by KCH. Customer appoints KCH as its attorney-in-fact to sign any such notice on Customer’s behalf in the event Customer fails to sign it immediately upon KCH’s request.

12) INDEMNIFICATION

• Except for Claims for loss or damage to Goods, which are governed by these Terms, Customer will defend, indemnify and hold KCH and its employees harmless from and against any and all Claims caused by and/or arising from: (1) the acts, omissions, negligence or intentional misconduct of Customer; (2) Customer’s or its employees’ or agents’ violation of applicable laws or regulations; (3) Customer’s or its employees’ or agents’ failure to comply with these Terms; (4) Customer’s or its employees’ or agents’ failure to comply with obligations imposed by the underlying Carrier; or (5) KCH’s compliance with or reliance on Customer’s instructions.
• Customer shall hold KCH harmless from and shall defend and indemnify KCH against any loss, damage, claim, or suit arising from any breach of the Customer’s warranties as set forth herein. Customer agrees and understands that KCH’s liability will be limited as provided herein, and that KCH will not be liable for loss, damage, missed-delivery or delay of any shipment caused by or arising from the acts, omissions, negligence or willful misconduct of Carriers, customs brokers, forwarders and their agents to whom the Goods may be entrusted.

13) CONFIDENTIALITY & BACK SOLICITATION

• Customer acknowledges and agrees that the names, routes and pricing of the Carriers and other service providers utilized by Broker are confidential information and are in the nature of a trade secret. Customer shall not directly contact or solicit rates, bids or service from any underlying Carrier or service provider where a) the availability of Carrier or service provider to perform such services first became known to Customer as a result of Broker’s efforts, or b) where Customer’s traffic was first tendered to the underlying Carrier or service provider by Broker. If Customer breaches this provision and “back-solicits” Broker’s underlying Carriers and/or service providers, and/or tenders traffic to such Carriers or service providers, Broker is then entitled, for a period of eighteen (18) months after the involved traffic first begins to move, to payment from Customer of 20% of the gross transportation charges for all such traffic, as liquidated damages. Termination of the relationship between Broker and Customer shall not affect the enforceability and applicability of the foregoing provisions of this clause for a period of two (2) years after termination.

14) TERM OF AGREEMENT AND TERMINATION

• This Agreement shall remain in effect until canceled by either party upon thirty (30) days written notice to the other party. If Customer terminates this Agreement, Customer agrees to pay KCH’s fees for all Services and expenses incurred up to the point of termination and in connection with the cancellation of in transit Goods forthwith upon issuance of KCH’s invoice. KCH has the right to immediately terminate this Agreement upon breach of the Agreement by Customer for failure to pay KCH’s fees.
• Customer understands that these Terms are subject to change. Customer is bound by the most current Terms which are posted on KCH’s website at www.KCHfreight.com/services.  Customer agrees that the posted Terms on KCH’s website on the date of a shipment will apply to that shipment and govern the parties’ obligations.
• This Agreement supersedes all prior agreements and understandings between the parties and may not be changed or terminated orally, and no attempted change, termination or waiver of any of the provisions hereof shall be binding unless in writing and signed by the parties hereto.

15) SEVERABILITY

• If any term, provision, covenant or condition of these Terms, or any application thereof, should be held by a Court of competent jurisdiction to be invalid, void or unenforceable, Customer agrees that such portion or provision shall be deemed severable and all provisions, covenants, and conditions of these Terms, and all applications thereof not held invalid, void or unenforceable, shall continue in full force and effect and shall in no way be affected, impaired or invalidated thereby. The representations and obligations of the Customer will survive termination of these Terms for any reason.

16) LIMITATION OF ACTIONS

• Any action, other than those governed by Section 4(B) above, against KCH whether founded in contract or tort, is waived unless commenced within one (1) year of the date of the conduct giving rise to the Claim occurred.
• IN NO EVENT, UNDER ANY CIRCUMSTANCES, WILL KCH BE LIABLE TO ANY CUSTOMER, SUPPLIER, CONSIGNOR, CONSIGNEE, BENEFICIAL OWNER, THIRD PARTY LOGISTICS PROVIDER OR ANY OTHER PARTY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, CONSEQUENTIAL OR PUNITIVE DAMAGES INCLUDING ATTORNEY’S FEES, OR DAMAGES FOR LOSS OF PROFITS, LOST SAVINGS, LOSSES DUE TO FLUCTUATIONS IN THE GOODS’S MARKET VALUE,  USE OR OPPORTUNITY, WHETHER OR NOT SUCH DAMAGES WERE FORESEEN OR UNFORESEEN, AND WHETHER OR NOT KCH WAS ADVISED OF THE POSSIBILITY OF SUCH  DAMAGES.
• THE SERVICES ARE PROVIDED “AS IS”, AND KCH DISCLAIMS ALL REPRESENTATIONS, WARRANTIES AND CONDITIONS RELATING TO THE SERVICES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY EXPRESS OR IMPLIED REPRESENTATIONS, WARRANTIES OR CONDITIONS OF FITNESS FOR A PARTICULAR PURPOSE OR ANY OTHER WARRANTY OR CONDITION ARISING BY STATUTE, CUSTOM OR USAGE OF TRADE RELATED TO THE SERVICES PROVIDED HEREUNDER.

17) NON-WAIVER; REMEDIES

• Delay or failure of KCH to insist upon performance of any of these Terms, or to exercise any right or privilege herein, or the waiver of any breach of any of these Terms, will not be construed as waiving any such terms, conditions, provisions, rights, or privileges, but the same will continue and remain in full force and effect as if no forbearance or waiver or delay had occurred. Consent or approval by KCH to any act requiring consent or approval will not be deemed to waive or render unnecessary consent or approval of any subsequent similar act. Customer hereby waives any and all rights and remedies provided for by Part B of Subtitle IV to Title 49 of the U.S. Code to the extent such rights and remedies conflict with the provisions of these Terms. KCH’s rights and remedies under these Terms will be cumulative, and its pursuit of any such right or remedy will not preclude it from pursuing any other available right or remedy.

18) NO WARRANTIES OR PERFORMANCE GUARANTEES.

• In no event shall KCH be liable for any special, incidental, consequential or punitive damages, including without limitation, damages due to delay, loss of profits, rental or income, travel, labor or expense, interest, costs or attorney fees, whether or not KCH, the Carrier had knowledge that such damages might be incurred. KCH shall attempt to secure on-time, scheduled performance from Carriers in regard to the movement of Customer’s Goods, however KCH makes no warranties, express or implied, and expressly disclaims any and all warranties. KCH is not bound to transport property in any particular vehicle, stack train, aircraft or for any particular market or markets, other than according to reasonable dispatch. Reasonable dispatch shall be dictated, among other things, by the nature of the transportation, safe and legal transportation operating requirements, and multiple shipper, receiver and Customer requirements and parameters. Further, KCH does not warrant that shipments in transit will remain in continuous transit. Customer understands and acknowledges that, from time to time, shipments may be delayed while in transit. KCH shall not be liable for suspension of service or operations or cargo loss or damage that result from the Shipper/Customer’s Acts, Improper Packaging, Inherent Vice, Acts of Public Authority, Acts of God, Acts of War, terrorism, insurrection, strikes, derailment, any Force Majeure or any other cause beyond its control. The service standards for Carriers are not guaranteed, nor shall they be construed as such by any KCH Customer, Consignor, or Consignee. KCH will not be responsible for any charges levied by anyone for failure to perform any service as to the timeliness of pick-up or delivery, whether implied by an effort to accommodate the Customer, Consignor and Consignee or not. Such fees may include, but are not limited to, a failure to make or meet appointment times or a failure to notify of a change in schedule.

19) GOVERNING LAW AND FORUM

• These Terms will be deemed to have been drawn in accordance with the statutes and laws of the state of Georgia and in the event of any disagreement or dispute, the laws of Georgia will apply, without regard to its choice or conflict of law rules, and suit must be brought exclusively in Georgia as each Party specifically submits to the exclusive personal jurisdiction of such courts for disputes involving these Terms or the Services. Customer and KCH hereby submit to the sole and exclusive jurisdiction and venue of the state courts located in Fulton County, Georgia with respect to any and all matters arising from or related to this Agreement and Services rendered. Customer does waive all objections to venue and jurisdiction, including forum non conveniens. BY DOING BUSINESS WITH KCH, CUSTOMER IS SUBJECT TO KCH’S TERMS CONTAINED HEREIN.