On Thursday, August 26th, 2021, FEMA began coordinating its efforts to respond to Hurricane Ida and its devastating aftermath. KCH was there to help.
Client Profile
Formally established in 1979, the Federal Emergency Management Agency (FEMA) supports American citizens and first responders to disasters. The agency develops capabilities in these people to handle and recover from disasters.
Client Need
On Thursday, August 26th, 2021, FEMA began coordinating its efforts to respond to Hurricane Ida and its devastating aftermath. FEMA began scheduling numerous missions that required immediate action and were categorized as no-fail. These missions called for various specialized equipment, including power only, van, open deck, drop trailers, and over-dimensional capabilities.
Approach/Solution
- Our team deployed a multi-faceted team of veteran brokers, carrier procurement specialists, compliance specialists, and billing coordinators, leveraging our network of 40,000+ carriers.
24/7 Carrier compliance team available to add carriers, ensuring complete coverage
A streamlined system of tracking and documentation to meet FEMA’s no-fail expectations
Leveraged relationships with large, asset-based carriers to procure power and drop trailer capacity - Around-the-clock point of contact readily available to FEMA transporters
- Sourced on-site “Wrangler” to manage shuttle drivers and trailers
Sourced on-site trailer maintenance personnel
Result
The KCH Transportation team successfully managed and executed over 500 loads over seven days, including receiving 14/15 bids between 8/28 and 8/29 with a streamlined documentation process to quickly deliver tracking updates and PODs. Our experts sourced over-dimensional capable carriers overnight and executed them the next day, and met FEMA’s expectations with a 0% fail rate. We were able to pick up multiple missions that other carriers/brokerages failed on. Additional efforts included:
- Coordinated all drop trailer retrievals within FEMAs’ 48-hour requirement
- Sourced over 50 daily shuttle carriers, including a 100% recovery rate for fall-offs
- Sourced next-day capacity on less than 15 hours’ notice for multiple missions
